Responsible Gaming

Responsible Gaming is at the core of the Wheelz Casino code of ethics. Gambling problems can cause serious harm to you and the people around you. For that reason, ensuring you play responsibly is of utmost importance.

For this reason, we have dedicated tools designed to help players manage their gaming behaviour. Further down, you can find helpful tips on safeguarding against problem gambling, plus details on professional resources.

Personal Limits

Wheelz promotes various personal gaming limits to help players control their gambling behaviour.

Available to players at all times, our limits include deposit, wagering and loss limits, as well as time-outs that allow players to ‘cool off’ and take a break from gambling, and they can be found under the (Limits) section of your account.

• Time limit: This option allows you to set a time limit on your play. Once you reach this limit, the system will automatically log you out of your account.
• Net loss limit: The Net loss limit helps you stop playing with Wheelz once your predefined loss limit amount is met, preventing you from placing further wagers with us during the selected period.
• Deposit limit: Deposit limits let you limit the maximum amount you can deposit into your account. Once that ceiling is reached, you’ll no longer be able to deposit until a certain period of time is up.
• Wagering limit: To put a lid on the amount you can bet, you should activate this particular limit type. You may select the maximum wager you can place for a specific space of time.

You can configure the limits on a daily, weekly or monthly basis. This can be done instantly if you want to decrease (make stricter) a limit. If you want to increase (make less strict) a limit, this is subject to a 24-hour cooling-off period.

Self-Exclusion

Our Self-Exclusion Programme is a support tool designed for players who may be experiencing gambling-related issues or those who feel they need a break from gambling. This programme offers a defined period during which players will be prevented from accessing their accounts and gambling services, ensuring a chance to pause, access support resources, and return to play only when ready. Here’s an overview of the program’s features and how to activate self-exclusion:

How to Register and Activate Self-Exclusion

To activate self-exclusion, players can follow these steps:

• Via Your Account: To activate a time-out or Self-Exclusion, go to the My Account > Limits section of your account. In the account settings, select your preferred definite exclusion period.
• Through Customer Support: Contact our Customer Support team via Live Chat for help with activating self-exclusion.

Upon activation via Your Account, self-exclusion will begin immediately, logging players out of their accounts and preventing re-access until the exclusion period has expired.

Note that if you decide to request a definite self-exclusion by contacting our Customer Service, it does not take effect immediately. You will be duly notified by a member of our Support team after it has been applied to your account.

If you wish to decrease your definite self-exclusion period, a minimum ‘cooling-off’ period of 24 hours applies before it can be reinstated following a time-out. Please understand that if you wish to decrease or revoke an indefinite self-exclusion period, Wheelz may, at its discretion, accept or not, and it shall only be effective seven (7) days from the acceptance of the request.

If you feel that you still need more time away from gambling after the chosen period of time has elapsed, you may extend this period by contacting us.

Marketing Restrictions

Marketing and promotional communications will be paused, ensuring no further direct outreach during the exclusion period.

Managing Funds and Withdrawals During Self-Exclusion

Players can still contact Customer Support to withdraw any remaining funds during self-exclusion. This process allows access to balances (subject to verification) while preventing new deposits until the exclusion ends.

Reinstatement at the End of Self-Exclusion

Once the self-exclusion period has elapsed, players may choose to regain account access:

• Automatic Account Reinstatement: Your account will automatically reactivate. You will receive an email with links to optional tools for setting limits and a self-assessment to support your responsible gaming journey.
• Support and Resources: The reinstatement email includes links to self-assessment tools, responsible gambling tips, and information on setting deposit and play limits.

Confidentiality and Data Protection

The details of any self-exclusion, including duration and personal information, will be kept strictly confidential and accessible only to authorised personnel. All self-exclusion data will be stored securely in compliance with applicable privacy laws to protect player privacy.

Our self-exclusion programme reflects our commitment to responsible gaming by offering players an accessible way to take a break, get support, and manage their gambling activity responsibly.

Reality Checks

Wheelz Casino introduced Reality Checks to track your gambling activity during a session. At regular 60-minute intervals, messages appearing on the screen will reveal specific info about your current session, such as the length of time playing and the amount spent/won. At the same time, you’ll be given the option to view your transaction history or leave the game you are playing.

The default Reality Check interval setting is 60 minutes. You can modify this time length via the My Account section of your account, where the feature may also be turned off.

Underage Gambling

Raising Awareness of Underage and Youth Gambling Risks

Underage gambling can lead to a range of severe consequences, including the potential for developing problem gambling behaviours later in life, financial issues, emotional distress, and impacts on academic performance. Young people are particularly vulnerable to the allure of gambling due to their developmental stage, which may affect their ability to make fully informed, risk-based decisions. To help prevent these risks, we are committed to raising awareness among players, parents, and guardians about the harms youth may face when exposed to gambling. Our educational content encourages clear family discussions on the importance of setting boundaries and understanding the risks associated with gambling at a young age.

Content-Blocking Software for Parents

To assist parents and guardians in creating safer digital spaces for young people, we provide direct links to content-blocking software options that restrict access to gambling sites. By including these resources, parents take proactive steps to prevent youth from accessing age-restricted content.

If there are minors in your household or the risk of them accessing your devices, please avoid sharing your login credentials, don’t use the “remember password” function, and keep your credit card or banking information private. Additionally, consider using parental control software like www.netnanny.com or www.cyberpatrol.com to limit access.

Reporting and Contact Information for Underage Gambling Concerns

We take underage gambling very seriously and encourage players to report any instances where underage individuals may be attempting to engage in gambling activities. Our Responsible Gaming page includes clear contact information for reporting underage gambling concerns, ensuring these issues can be addressed swiftly and effectively.

If you wish to report underage gambling, please get in touch with our Customer Service.

How Casino Games Work

Online casino games, such as slots, table games, and sports betting, are built using complex systems to ensure fairness and randomness. Understanding how these systems work can help players engage in gambling responsibly.

Random Number Generators (RNG)

Most online casino games (slots, video poker, etc.) use a Random Number Generator (RNG) system. RNGs are algorithms that generate random outcomes for each game round, ensuring fairness. Each spin of the reel or deal of the card is independent of the previous one, meaning past outcomes do not influence future ones.

For example:

• Slots: Every time you spin, the RNG generates a random result, determining where the reels stop.
• Roulette: Each roulette wheel spin is independent, and the RNG determines the landing spot.

It’s crucial to understand that there is no way to predict or influence the outcome of these games.

Return to Player (RTP)

Every game comes with a built-in percentage known as Return to Player (RTP). The RTP is the theoretical percentage of all wagered money a game will pay back to players over time. For example, a game with an RTP of 95% means that, over time, for every $100 wagered, $95 is returned to players, while $5 is retained by the casino.

However, this does not guarantee any individual result. In the short term, results can vary greatly. A high RTP does not mean you will win more often; it simply reflects the long-term theoretical return.

House Edge

The house edge is the mathematical advantage that the casino holds over players in each game. This advantage ensures that, over time, the casino will make a profit. The house edge varies by game:

• Slot games: The house edge can range from 2% to 15%, depending on the game’s design.
• Blackjack: The house edge can be as low as 0.5%, making it one of the games with the best odds for players.
• Roulette: The house edge for European roulette is 2.7%, while American roulette, which has two zeroes, has a house edge of 5.26%.

Understanding these mechanics helps You understand that the house always has an advantage, and gambling should be seen as entertainment rather than a way to make money.

Common Gambling Myths Debunked

There are many misconceptions surrounding gambling, which can lead to unhealthy gambling behaviours.

Myth: I’m due for a win

This myth is often referred to as the gambler’s fallacy. It’s the belief that a win is inevitable after a series of losses. In reality, each spin or game round is independent, and previous outcomes do not impact future results. Games are based on random outcomes, and there is no pattern that players can predict.

Myth: Hot and cold streaks are real

While it may seem that you’re on a “hot streak” or “cold streak,” these are simply random events clumped together. Slots and other RNG-based games do not operate on any kind of cycle or memory. If a machine is paying out frequently, that doesn’t mean it will continue to do so, nor is it due for a loss.

Myth: I can increase my chances of winning if I keep playing

Players sometimes believe that staying in a game longer will improve their odds of winning. However, gambling games are designed to be random, and no strategy can overcome the house edge or guarantee a win. Chasing losses or staying in the game for longer periods can lead to overspending and problem gambling behaviours.

Myth: You can predict or control the outcome of a game

Many gamblers feel they can control or predict outcomes by developing a strategy for winning on slot machines or believing in lucky numbers. However, all outcomes are entirely random. No external factor can influence results, such as time of day, amount wagered, or game position.

Myth: Online games are rigged

Licensed and regulated online casinos are required to ensure fair play. The regulator mandates that all games use certified RNGs and meet strict technical standards to ensure fairness. Rigging games is illegal, and regulatory oversight ensures operators provide a transparent and secure gaming environment.

Responsible Gaming Practices

Understanding how games work and debunking myths is the first step towards responsible gambling. Players should also adopt responsible gaming habits:

• Set a budget: Before you start gambling, decide how much money you are willing to spend. Stick to this limit.
• Limit time spent gambling: Set a time limit for your gambling sessions to avoid spending excessive time playing.
• Don’t chase losses: If you lose money, avoid the temptation to try to win it back. Chasing losses can lead to further financial harm.
• Treat gambling as entertainment: Remember that gambling should be for fun. The odds always favour the house, and making money should never be the goal.

If you need support or feel that your gambling is becoming problematic, resources such as Gambling Therapy or Gamblers Anonymous are available to help with free, confidential advice.

Useful Tips

Online gambling is intended to be an enjoyable experience, but for a small number of players, it can spiral out of control for various reasons. Here’s a short list of guidelines to protect yourself and to prevent the onset of problem gambling:

• Only gamble ‘within your means’: what you can safely afford to lose.
• Don’t ever attempt to ‘chase losses’: trying to recoup what you have already spent.
• Know when enough is enough: Put controls in place to ensure you don’t exceed your betting limits.
• Gambling & drugs/alcohol don’t mix.
• Take some time out if you are gambling recklessly or outside your usual betting patterns.

Organisations That Can Help You

If you want more information from organisations that can help you control your gaming behaviour, please check out the links below:

• Gambling Therapy
• Gamblers Anonymous
• GamCare

Gambling Blocking Software

Take control of your online gambling habits by utilising dedicated software solutions like Betblocker (Free) and Gamban (Subscription). These tools offer varying features to help you block access to gambling sites, empowering you to stay focused on responsible gaming.

20 Questions

The ‘fellowship of men and women’, Gamblers Anonymous, compiled 20 Questions to allow people to discover whether or not they may be afflicted by problem gambling. If you are concerned about gambling or just curious, we encourage you to take the quiz when you have a spare moment.

We’re Here to Help

Our Support team is on hand to provide you with any additional information surrounding problem gambling and for clarification on the different Limits available to you. We want you to enjoy your time spent playing at Wheelz.

It’s always worth keeping abreast of our Terms and Conditions, but if anything remains unclear, you can always reach out to our friendly Support team.

FAQs

What types of limits may I place on my account?

In the Account Limits screen, you may place Deposit Limits, Net Loss Limits, Wager Limits, Time Limits, and self-imposed Timeouts on your account.