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Please enter the phone number registered to your Wheelz account. We will send a confirmation code to change your password to the <strong>Email Address</strong> registered to your account.
The issue of Responsible Gaming is one we take extremely seriously at Wheelz Casino, central to our code of ethics.
We have dedicated tools to help players manage their spending limits. Further down, you can find helpful tips on safeguarding against problem gambling and details of Professional Resources.
Wheelz promotes various personal gaming limits to help players control their gambling expenditures.
Our limits are available to players at all times. They include deposit and wagering limits, plus time-outs that allow players to ‘cool off’ and take a break from gambling. Most of these controls can be found under the Limits section of your account.
You will always be able to add a completely new limit or lower an existing limit (make it more stringent) with immediate effect. A request to increase (make less stringent) or remove a chosen limit will require a 24-hour cooldown before the new limit is activated.
Time-outs and Self-Exlusions are Responsible Gaming tools that help you take shorter or longer breaks from gambling. Our Self-Exclusion Programme is a support tool designed for players who may be experiencing gambling-related issues or those who feel they need a break from gambling. This programme offers a defined period during which players will be prevented from accessing their accounts and gambling services on our websites, ensuring a chance to pause, access support resources, and return to play only when ready. Here’s an overview of the programme’s features and how to activate self-exclusion:
To activate self-exclusion, players can follow these steps:
Upon activation via Your Account, self-exclusion will begin immediately, logging players out of their accounts and preventing re-access until the exclusion period has expired.
Should you have any questions about account exclusions or wish for our help with closing your account, please get in touch with our 24/7 Customer Service for assistance.
Marketing and promotional communications will be paused, ensuring no further direct outreach during the exclusion period.
Players can still contact Customer Support to withdraw any remaining funds during self-exclusion. This process allows access to balances (subject to verification) while preventing new deposits until the exclusion ends.
Once the self-exclusion period has elapsed, players may choose to regain account access:
The details of any self-exclusion, including duration and personal information, will be kept strictly confidential and accessible only to authorised personnel. All self-exclusion data will be stored securely in compliance with applicable privacy laws to protect player privacy.
Our self-exclusion programme reflects our commitment to responsible gaming by offering players an accessible way to take a break, get support, and manage their gambling activity responsibly.
Wheelz Casino has introduced Reality Checks as a way of keeping track of your gambling activity during a session. At regular intervals, messages appearing on the screen will reveal specific info about your current session, such as the length of time playing and the amount spent/won. At the same time, you’ll also be presented with the option to log out from your gaming session.
You can activate the Reality Check and modify the time length via the My Account section of your account.
Underage gambling can lead to a range of severe consequences, including the potential for developing problem gambling behaviours later in life, financial issues, emotional distress, and impacts on academic performance. Young people are particularly vulnerable to the allure of gambling due to their developmental stage, which may affect their ability to make fully informed, risk-based decisions. To help prevent these risks, we are committed to raising awareness among players, parents, and guardians about the harms youth may face when exposed to gambling. Our educational content encourages clear family discussions on the importance of setting boundaries and understanding the risks associated with gambling at a young age.
To assist parents and guardians in creating safer digital spaces for young people, we provide direct links to content-blocking software options that restrict access to gambling sites. By including these resources, parents take proactive steps to prevent youth from accessing age-restricted content.
If there are minors in your household or the risk of them accessing your devices, please avoid sharing your login credentials, don’t use the “remember password” function, and keep your credit card or banking information private. Additionally, consider using parental control software like www.netnanny.com or www.cyberpatrol.com to limit access.
We take underage gambling very seriously and encourage players to report any instances where underage individuals may be attempting to engage in gambling activities. Our Responsible Gaming page includes clear contact information for reporting underage gambling concerns, ensuring these issues can be addressed swiftly and effectively.
If you wish to report underage gambling, please get in touch with our Customer Service.
Online casino games, such as slots, table games, and sports betting, are built using complex systems to ensure fairness and randomness. Understanding how these systems work can help players engage in gambling responsibly.
Most online casino games (slots, video poker, etc.) use a Random Number Generator (RNG) system. RNGs are algorithms that generate random outcomes for each game round, ensuring fairness. Each spin of the reel or deal of the card is independent of the previous one, meaning past outcomes do not influence future ones.
For example:
It’s crucial to understand that there is no way to predict or influence the outcome of these games.
Every game comes with a built-in percentage known as Return to Player (RTP). The RTP is the theoretical percentage of all wagered money a game will pay back to players over time. For example, a game with an RTP of 95% means that, over time, for every $100 wagered, $95 is returned to players, while $5 is retained by the casino.
However, this does not guarantee any individual result. In the short term, results can vary greatly. A high RTP does not mean you will win more often; it simply reflects the long-term theoretical return.
The house edge is the mathematical advantage that the casino holds over players in each game. This advantage ensures that, over time, the casino will make a profit. The house edge varies by game:
Understanding these mechanics helps You understand that the house always has an advantage, and gambling should be seen as entertainment rather than a way to make money.
There are many misconceptions surrounding gambling, which can lead to unhealthy gambling behaviours.
This myth is often referred to as the gambler’s fallacy. It’s the belief that a win is inevitable after a series of losses. In reality, each spin or game round is independent, and previous outcomes do not impact future results. Games are based on random outcomes, and there is no pattern that players can predict.
While it may seem that you’re on a “hot streak” or “cold streak,” these are simply random events clumped together. Slots and other RNG-based games do not operate on any kind of cycle or memory. If a machine is paying out frequently, that doesn’t mean it will continue to do so, nor is it due for a loss.
Players sometimes believe that staying in a game longer will improve their odds of winning. However, gambling games are designed to be random, and no strategy can overcome the house edge or guarantee a win. Chasing losses or staying in the game for longer periods can lead to overspending and problem gambling behaviours.
Many gamblers feel they can control or predict outcomes, whether by developing a strategy for winning on slot machines or believing in lucky numbers. However, all outcomes are entirely random. No external factor can influence results, such as time of day, amount wagered, or game position.
Licensed and regulated online casinos are required to ensure fair play. The regulator mandates that all games use certified RNGs and meet strict technical standards to ensure fairness. Rigging games is illegal, and regulatory oversight ensures operators provide a transparent and secure gaming environment.
Understanding how games work and debunking myths is the first step towards responsible gambling. Players should also adopt responsible gaming habits:
If you need support or feel that your gambling is becoming problematic, resources such as Gambling Therapy or Gamblers Anonymous are available to help with free, confidential advice.
Online gambling is intended to be a fun and enjoyable experience, but for a few players, it can spiral out of control for various reasons. Here’s a short list of guidelines to protect yourself and to prevent the onset of problem gambling:
It is essential to be aware of the potential harm that excessive gambling can cause.
A better understanding of the dangers involved gives you a higher chance of counteracting unhealthy habits should they occur. Catching harmful signs early can be very helpful in making sound and educated decisions to play responsibly instead.
Most people are aware that gambling has the potential to cause financial problems. In addition, several other issues may manifest themselves.
Spending extended and excessive time on gambling can cause issues with work or studies. Spending more time on gambling can also make us neglect daily duties and cause strains on our relationships with family and loved ones due to absence and incorrect priorities. The more time we spend on gambling, the more time we take away from other life activities.
Gambling can also cause serious health issues (both mental and physical), such as stress, anxiety, depression, high blood pressure and insomnia, to name a few.
Should you feel that you are in the risk zone of developing any of the mentioned issues or if you at any point feel like gambling is causing adverse and unwanted effects on your life, please consider contacting any of the help organisations listed here below.
Please check the links below for dedicated problem gambling organisations for third-party information.
The Fellowship of Men and Women, Gamblers Anonymous, compiled 20 Questions to help people discover whether they may be afflicted by problem gambling. If you are concerned about gambling or just curious, we encourage you to take the quiz when you have a spare moment.
Our Customer Service team is on hand to provide you with any additional information surrounding problem gambling and for clarification on the different Limits available to you.
We want you to gamble responsibly and enjoy your time spent playing at Wheelz.
It’s always worth keeping abreast of our Terms and Conditions, but if anything remains unclear, you can always reach out to our friendly Support team.
In the Account Limits screen, you may place Deposit Limits, Net Loss Limits, Wager Limits, Time Limits, and self-imposed Timeouts on your account.
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