Security and Privacy

The team at Wheelz understands that protecting the security and privacy of our customers is paramount.

Wheelz strictly adheres to the personal privacy regulations outlined in the General Data Protection Regulation (EU GDPR) Regulation, the Malta Gaming Authority regulations, and internal policies. These all serve to ensure that each customer’s information is protected and is only available on a need-to-know basis.

Security is another primary focus at Wheelz. Whether it be your playing session or payment processing, we employ advanced technologies and a capable team to ensure that the Wheelz account holder is the only individual playing and performing transactions on their account. In terms of advanced customer security, Wheelz harnesses the power of machine learning to help identify suspicious patterns and identify bad actors. Session security ensures that no third-party can view your activity at Wheelz. All connections to Wheelz are secured using https, a technology that is backed by the latest TLS (SSL’s successor) standards.

Personal Information

Protecting personal information is an overriding concern at Wheelz. We employ verification tools such as mobile/email confirmation for important account activities such as registering an account or changing your password.

Please note that Wheelz staff will never ask request your password. Should you receive any communications asking for your password, please forward any such request to [email protected] along with a short message with any relevant details that may help Wheelz identify this phishing and report this attempted intrusion to the appropriate authorities.

Should any other third-party requests for Wheelz account information, communications that looks like it comes from Wheelz but is asking for private information, or anything else strikes you as suspicious, please retain any correspondence and forward to Support.

For the quickest and most efficient customer support, please contact them via LiveChat or email with the same address as you use for your Wheelz account.

Segregated Funds

Per gaming regulations, Wheelz maintains all customer funds in a segregated bank account separated from company accounts.