Responsible Gaming

Responsible Gaming is at the heart of Wheelz’s code of ethics.

Problem gambling can seriously harm you and those around you, it is therefore extremely important to make sure that you are gambling responsibly and within your limits.

We provide players with responsible gambling tools, which are detailed on this page, to help them manage their gambling behaviour and keep it within safe limits.

Personal Limits

Wheelz provides you with a range of gambling limits to help you manage your gambling behaviour.

You can set limits on your wagering, losses, deposits, and time spent gambling. These limits can be set easily and instantly in the Limits section of My Account.

Limits can be set for daily, weekly, or monthly periods. You can decide to decrease a limit (make it stricter) at any time, which will come into effect immediately. You can also decide to increase a limit (make it less strict), an increase to a limit come into effect after a ‘cooling-off period’ of 24 hours.

• Time limit: Limits the amount of time you are able to spend playing.

• Net loss limit: Limits the amount of money you can lose during the set period.

• Deposit limit: Limits the amount you can deposit during the set period.

• Wagering limit: Limits the amount you can wager during the set period.

Self-Exclusion

Self-Exclusions are some of our strictest controls, available for indefinite and definite timeframes since implementing this measure prevents you from logging in to your Wheelz account. Choose either of these options if you need some time away from gambling or if your gambling activity is starting to get out of control.

To activate a definite Self-Exclusion, contact our customer support team via Live-Chat and specify the length of time (1/7/30 days) you would like to take a break from gambling with Wheelz or select the preferred time frame through the Self-Exclusion section on the ‘My Account’ page.

Note that if you decide to request a definite self-exclusion by contacting our Customer Support, it does not take effect immediately. You will be duly notified by a member of our Support team after it has been applied to your account.

Note that if you wish to decrease your definite self-exclusion period, a minimum ‘cooling off’ period of 24 hours applies before it can be reinstated following a time-out.

If you feel like you need to take a break from gambling for an indefinite period of time, you may request an indefinite Self-Exclusion. You may do so by contacting us via Live-Chat and stating your reasons. You will be self-excluded as soon as our Customer Support Team sees the request, and you will be duly notified. Please understand that if you wish to decrease or revoke an indefinite self-exclusion period, Wheelz may, at its discretion, accept or not, and it shall only be effective seven (7) days from the acceptance of the request.

If you feel that you still need more time away from gambling after the chosen period of time has elapsed, you may extend this period by contacting us.

Reality Checks

At 60-minute intervals, a message will appear onscreen showing information about your current gambling session, for instance, the duration of your current session, or the amount won or lost.

The frequency with which Reality Checks appear can be altered in your account settings or turned off altogether.

Useful Tips

Online gambling is supposed to be an enjoyable form of entertainment, however, for some, it can become a serious problem with repercussions for many aspects of players’ lives.

In addition to considering the use of the limits and self-exclusions listed on this page, it is also important to remember some basic guidelines for keeping your gambling safe and responsible:

• Never gamble with more money than you can afford to lose.
• Never ‘chase losses’. Trying to regain lost funds through further gambling is most likely to make your situation worse.
• Never gamble while in a negative state of mind, e.g. angry, lonely, stressed, depressed, etc.
• Never gamble while intoxicated by alcohol or drugs.
• Set limits for yourself, in terms of the amount of time and money you spend gambling. If you notice yourself breaking these, take some time away from gambling.

Organisations That Can Help You

If you require more help or information about responsible, you can contact the following organisations:

• Gambling Therapy
• Gamblers Anonymous
• GamCare

Gambling Blocking Software

There is also software available that you can use to block gambling sites:

• Betblocker (Free Software)

• Gamban (Subscription Service)

20 Questions

This questionnaire was created by Gamblers Anonymous ‘20 Questions’ to help players identify if they have a gambling problem.

We’re Here to Help

Our Support Team is available to give information and assistance on responsible gambling.

We hope that you enjoy playing at Wheelz and keep your gaming within safe limits.

FAQs

What types of limits may I place on my account?

In the Account Limits screen, you may place Deposit Limits, Net Loss Limits, Wager Limits, Time Limits, and self-imposed Timeouts on your account.