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Account
I forgot my username or password. What now?
How do I close my Wheelz account permanently?
Which currencies can I use at Wheelz?
How do I manage communications from Wheelz?
How do I open an account at Wheelz?
I don't remember if I have a Wheelz account. How do I check this?
Can I register more than one account at Wheelz?
Authorization of Location Services
Must I be located within Ontario to register and create an account?
Can I still play Real Money games if I have remote desktop software running on my laptop or desktop?
If I have to leave Ontario in the middle of the game, what will happen?
How accurate is the location information, and what if I'm close to the Ontario border?
How do I activate my location services?
Is geolocation accurate if I access the internet via a public Wi-Fi hotspot?
Can I be accurately geolocated if I activate proxy or VPN software on my laptop or desktop?
Are games accessible on my mobile using mobile data?
What if my computer (desktop PC/Mac) is incorrectly locating me outside Ontario?
Is it possible to improve my location accuracy?
Bonuses
What is the Wheel of Spinz?
How do I claim rewards?
What is Double Speed?
Where can I see the wagering status for my bonus?
When do I receive bonuses at Wheelz?
How does Cashback work at Wheelz?
What bonus types does Wheelz offer?
What are wagering requirements?
Why isn't my wagering requirement decreasing?
What is a 99% reward?
Casino
The game won't start, what should I do?
What happens if my Internet connection fails during a game session?
Can I play the games for free?
Is it safe to play at Wheelz?
How do I find a game at Wheelz?
What should I do if a technical error occurs on the website?
Deposits & Withdrawals
How long do withdrawals take to process?
What deposit methods are available at Wheelz?
Are there any deposit or withdrawal fees at Wheelz?
My deposit isn't showing on my account. Why is that?
Can I use a payment method that isn't mine?
How long does it take for my deposit to reach my account?
What's the minimum amount I can deposit and withdraw?
Games
A game I like isn't available at Wheelz. What can I do?
Mobile Gaming
Which games are available to play on mobile?
Do you offer the same payment methods on mobile?
Responsible Gaming
How can I manage my playing activity at Wheelz?
Security
Is it safe to upload my verification documents to Wheelz?
How do I correct or update account information?
How do I know when my account has been verified?
How do I verify my Wheelz account?
How long will it take to complete my Account Verification?
Can I deposit or withdraw at Wheelz before my account is Verified?
I can't remember which email I registered with at Wheelz. What now?
Is my money safe at Wheelz?
How do I reset my password?